Shipping and Returns
1. What are the countries FOX KIDS & BABY online ship to?
Currently, we only ship to Singapore addresses (except Alps Avenue, Changi Cargo Complex/Ferry Terminal, Airport link, Jurong Island, Lim Chu Kang, MID Bases, Sentosa, Senoko, Sembawang Park, Tanah Merah Ferry Terminal, Tuas View Extension, Changi Airports).
2. What is the shipping and return shipping fees?
Standard delivery/ return shipping fee – SGD 5.00
Orders $80 and above - Free shipping
Shipping time: 4-5 business days
Click & Collect shipping fee –
SGD 0.00 Free shipping
Available stores: (i) Northpoint City #02-105/106 &123 (ii) Bedok Mall #B1-23 (iii) JEM #04-44
Ready for collection: 4-5 business days (An email notification will be sent once the order is ready for collection)
Orders placed after 20th December 12:00PM will only be processed from 26th December onwards.
3. How do I return/exchange an item?
As long as the item is in the original condition with the tags (where relevant), you can fill up the return form and pack your return item(s) in a sealed bag. Just head down to our designated stores at (i) Northpoint City #02-105/106 &123 (ii) Bedok Mall #B1-23 (iii) JEM #04-44 with the return form and items to initiate the return.
Currently, we only offer exchanges of the same value or higher at our designated FOX KIDS & BABY stores at (i) Northpoint City #02-105/106 &123 (ii) Bedok Mall #B1-23 (iii) JEM #04-44. Please bring along the item(s) and the original invoice for the exchange.
4. How long do I have to return/exchange an item?
Our return/exchange window is 14 calendar days from the date of receipt.
Click & Collect
Our return/exchange window is 14 calendar days from the ready for collection date.
5. Can I return or exchange a sale item?
You may do return or exchange of the same value or higher for either regular-priced or sale item.